Grandma Lucy’s number one priority to make all of their freeze dried food and treats in small batches in their own manufacturing facility. This is the best way to keep a close eye on production, materials and finished product. Grandma Lucy’s makes a point to know every material that is coming into the facility and which supplier it is coming from to ensure the safest product available. Grandma Lucy’s has never been involved in a recall.
Grandma Lucy’s uses the finest USDA Inspected and Approved ingredients from trusted suppliers around the world. 87% of our ingredients are sourced domestically. Grandma Lucy’s high standards and expectations will give you confidence that you are getting the best quality ingredients and products offered.
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Fast Shipping with Professional Packaging
We have a range of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly educated to pack your items precisely according to the specifications that we supply. Your items will undergo an exhaustive inspection and securely secured prior to being shipped. We ship to thousands of customers every day from all over the world. This shows our commitment to being the largest online retailer in the world. The distribution centers and warehouses distribution are in Europe and the USA.
Note: Orders with more than one item will be assigned a different processing period for each item.
Prior to shipment, we examine the items ordered carefully before shipping. The majority of orders are delivered within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
The inventory is always changing and we are unable to fully manage it because of the fact that many parties are involved, including our warehouse and factory. The actual stock levels can fluctuate at any time. You may not receive your order once it has been placed.
Our policy lasts for thirty days. If 30 days have passed in the past since you purchased however, we're unable to give you a refund or exchange.
The item should not be used, and it must be in its original condition. It should also be in the original package.
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